Terms and Conditions

Access to www.kennetmotors.com is subject to the terms and conditions outlined below. Please ensure you read them thoroughly before using www.kennetmotors.com.

Welcome to www.kennetmotors.com (“the Website”), operated by Kennet Motors Limited. By accessing or using this Website, you agree to be bound by the terms and conditions set out below. If you do not agree with these Terms, you must not use this Website.

We reserve the right to amend these Terms and Conditions at any time. It is your responsibility to review them periodically. Continued use of the Website following any changes will be deemed acceptance of those changes.

Payment Methods

We accept the following payment methods:

Bank Transfers (Online) or Cash
UK Visa Debit Cards

Please note:

We do not accept credit card payments for vehicle purchases.
We do not accept prepaid cards (e.g., Monzo, Tide, Revolut).

External Finance

Customers using third-party/external finance providers will be subject to a £250 administration fee to cover processing costs. This fee can be added to the vehicle purchase price.

Deposits and Vehicle Reservations

By reserving a vehicle, you are expressing your intention to purchase. Deposits are refundable if canceled within 5 working days; after this period, the deposit becomes non-refundable if you change your mind.

Deposits are non-refundable if you change your mind after 5 working days.
After placing a deposit, a team member will contact you to arrange next steps including delivery or collection.
We reserve the right to cancel a reservation and issue a full refund if, for example, funding or delivery is not arranged within a reasonable timeframe, if we are unable to contact you, or for any other reasonable cause.

Vehicle Security and History Documentation Disclaimer

Kennet Motors Limited ensures, to the best of our knowledge and via available online and official resources, that every vehicle we sell is:

HPI checked
Not recorded as stolen
Mileage Accuracy
Not subject to any outstanding finance
Not recorded as an insurance write-off in any category, including but not limited to Category A, B, S, or N.

Disclaimer: While we take every reasonable step to verify a vehicle’s history, we rely on external databases (such as DVLA, HPI, insurance registers, and other third parties). Occasionally, these databases may not reflect the most up-to-date information or may contain errors or omissions. Therefore, we cannot guarantee or take responsibility for the absolute accuracy or completeness of this data.

We are vehicle importers and may have access to certain history documents, such as auction sheets and import certificates. These documents may be provided to you upon request at the time of sale to assist your purchasing decision.

Please note that we are not required to retain or provide these documents after the sale is completed, and we reserve the right to withhold such documents if they are not available or applicable. Customers should therefore review any available documentation carefully during the purchase process.

Ownership of goods transfers only after full payment has been received in cleared funds. Risk passes to the customer upon delivery or collection.

Complaints and Feedback

To make a complaint or provide feedback, please contact:

Admin and Complaint Officer
Email: sales@kennetmotors.com
Tel: 01184 693 201

Note: Calls may be monitored for training and quality purposes. We aim to respond within 5 to 10 working days.

Returns and Refund Policy

You may return the vehicle:

Faulty Vehicle Returns
If you are returning a vehicle due to a fault or issue, you may be required to provide an independent report from a recognised motoring organisation such as RAC or AA. This report should confirm that the fault or issue existed at the time of sale. To ensure a timely resolution, the report must be obtained and submitted to us within 10 days of notifying us of the fault.

This requirement helps ensure fairness and transparency for both parties. It protects you as the buyer and us as the seller from claims arising from damage or faults caused after the sale.

We remain committed to treating all customers fairly and resolving genuine issues promptly.

Change of Mind
You may cancel and return the vehicle, provided it is in substantially the same condition as delivered and has not been driven excessively. An excess fair mileage charge per mile applies for mileage over 200 miles during this period. Refunds for change of mind returns may be subject to reasonable deductions for depreciation or use.

B. Refund Deductions
Refunds may be reduced to account for:

Missing items (charged based on replacement cost)
Damage or wear beyond fair use (charged at repair cost)
Excess mileage (charged at a fair mile charge over the fair use limits)

C. Part Exchange Vehicles
If you part exchanged a vehicle as part of your purchase, the value of the part exchange stated on your invoice will be treated as a contribution toward the total price. In the event of a refund:

We reserve the right to either:
- Refund the value of the part exchange as listed on the invoice, or
- Return the part exchange vehicle to you (if it has not yet been resold or significantly altered).
If the part exchange vehicle has been prepared for resale, modified, or sold, any refund will be net of any costs incurred, including but not limited to:
- Mechanical or cosmetic preparation
- Professional valuation or appraisal fees
- Settlement of any outstanding finance

We reserve the right to refuse a refund or return where the part exchange valuation was found to be misrepresented or where the return process is deemed to have been misused or made in bad faith.

D. Home Delivery Returns
If your vehicle was delivered, we can collect it (delivery and collection charges apply). You must provide condition photos before collection.

E. Add-On Products
Extended warranties and protection packages purchased at the time of vehicle sale are paid in full upfront. If you return the vehicle within 14 days and request a refund, these add-on products will also be cancelled and refunded, subject to the cancellation terms of the warranty provider. Please note that some providers may have a shorter cancellation period (for example, 7 days), so refunds will be processed accordingly based on the provider’s specific policy. After the applicable cancellation period, refunds for warranties and protection products may not be available.

F. Vehicle Exchanges
You may exchange the vehicle instead of seeking a refund. Our sales team can help you find a suitable alternative.

G. Fuel/Charge Requirements
Please return the car with enough fuel/charge to complete inspection and movement (plus 10 miles buffer).

Online Sales and Video Tour Requirement

If you purchase your vehicle online without visiting the dealership, you agree to participate in a video tour of the vehicle prior to sale. During this video tour:

The vehicle will be shown running, starting the engine, and closely inspected to demonstrate its condition.
You will have the opportunity to ask questions and view all relevant parts of the vehicle in real-time.

We perform this video tour to ensure our customers receive the right vehicle in good condition without needing to visit the dealership in person, helping to eliminate hassle and unexpected issues after purchase. This process helps avoid costly delivery or collection charges that may apply if a vehicle needs to be returned or replaced.

By agreeing to this process, you acknowledge that you have been given a reasonable and thorough opportunity to inspect the vehicle remotely. Therefore, any request for cancellation and refund must be based on reasonable grounds related to the vehicle’s condition or significant discrepancies from what was shown during the video tour.

Cancellation requests for reasons such as “change of mind,” use of the vehicle for holidays, or other non-vehicle-related causes may be declined.

Website Content and Availability

While we aim to ensure accuracy, information on this Website may contain errors. Always confirm key details with our team before making a purchase.
The Website is provided “as is” and “as available”. We do not guarantee it will be uninterrupted or error-free.
We are not responsible for any computer viruses or other harmful components. Please ensure you use adequate virus protection.
We may occasionally suspend access to carry out maintenance.

Limitation of Liability

Kennet Motors Limited shall not be liable for:

Any errors or omissions on the Website
Any damages resulting from the use of or reliance on this Website
Any loss of data, income, or profits

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Statutory Rights : Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

Kennet Motors Limited

Company Registration Number: 15034624
Tel: 07768 875304
Email: sales@kennetmotors.com
www.kennetmotors.com

Last Updated: 21 June 2025